Customer Feedback

Hi – I want to say thank you again for the very helpful service on my system at 7850 Mavis Ave 75167. Special shout out to Vincent and Mario for their professional and complete work. They were very hard-working and super-positive customer-facing guys who went the extra mile to make sure everything was truly better than they found it. Real appreciation from Spencer for finally identifying the problem, making sure I and my wife understood the issue and possible solutions, as well as working to make sure the arrangements were focused on customer satisfaction. Thanks again Ellis for superior customer service.

Ellis Air Conditioning replaced our existing system about 8 years ago in our old home. They did an excellent job and we never had a problem out of it. We had them install our heating and cooling system in the home we just built. They returned to balance the air free of charge and we love it. A+++

My husband and I needed a new air conditioner. After receiving several bids from local companies and careful consideration, we decided to go with Ellis Air Conditioning and Heating. The technician showed up on time, was very informative, and helped us make an educated decision on our new unit. We took great comfort in the fact that the company has been in the same family since 1975 and will continue to be in business if we have any future problems. We highly recommend Ellis to our friends and family and will continue to use them in the future.

Hi Ellis Team (Fred, James, Mike, and Russell)
Thank you so much for the wonderful job at our home. You were very careful not to damage the floor and the walls. You were very polite, kind, and knowledgeable in your conversation. Thanks again.

Ellis Air Conditioning and Heating, One of your technicians, Dickie, repaired my air conditioning unit. He was polite, cheerful and did a great job. Thank you for a pleasant experience.

Thank you Ellis Air Conditioning, my new system is so much more comfortable than my old one. I am keeping the temperature on 76 deg. now, rather than 72 like on my old system. An immediate drop in my electric bill of about 50% is much appreciated, I can’t believe my old system used that much more electricity. Thanks again, I will be buying the same one for my mother soon.

I was referred to Ellis Air Conditioning by my neighbor. I did not know the age of my air conditioning system when Ellis arrived to repair it. The technician let me know what was wrong in a timely manner. The technician also let me know before the repair that my carrier unit was still under a manufacturer’s warranty. Ellis repaired my air conditioner under a part warranty even though they did not install my condenser. Honesty goes a long way with me, hence the good review.

Ellis sent out a tech the same day I called. He was very knowledgeable and explained exactly what was wrong with my unit. My kids and I had air that night. Quick, knowledgeable, and no pressure. I will use them again.

My husband called Ellis Air Conditioning and Heating when our unit stopped cooling. A technician showed up hours after we called and had our cool air repaired in less than an hour. The price was great and so was the service. A++ you can’t go wrong with Ellis.

I searched for “air conditioning repair Dallas TX” on Google and several companies came up. I called 3 companies to come to give me a quote on repairing my carrier air conditioner. The first one advertised “No Service Call”, I would have been better off paying for 5 of Ellis Air conditioning’s service calls. The “No Service Call” company found several unnecessary things to charge me for. The other company never showed up or called. Ellis Air Conditioning’s technician showed up on time and rewired my unit up where my dog chewed the wires lose. Ellis Air Conditioning only charged me a service call to fix my unit. Use Ellis Air Conditioning and Heating.

Very helpful office staff. The service technician was very professional and treated my wife very well. We have used Ellis Air Conditioning several times on our personal home and for our rental home. Excellent service and competitive pricing. I would recommend it to anyone.

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